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Patient Information regarding Coronavirus (COVID-19)

Last Updated: 27/03/2020


Practice Temporary Closure Notice

Dear Valued Patient,

Due to the current unprecedented circumstances it is with regret that we have had to take the unfortunate decision to close the practice until further notice. We will be contacting all patients who currently have appointments booked with us. Please do not attend the practice, even for emergencies, as we cannot currently allow access to the building.

We would also like to take this opportunity to remind patients to follow government guidance during this difficult time and wherever possible to STAY AT HOME.

If you have a dental emergency or need urgent advice then please contact our telephone triage service by EITHER calling your practice between 9am-5pm on a normal working day OR emailing your practice which we will respond to as soon as possible. If we do not answer your phone call then please leave a voicemail, please ensure you clearly leave your full name, date of birth and details regarding the urgent problem.

We have created a link for Dental Pain at Home please do read this section as there may be helpful hints and tips for you to alleviate any pain or resolve the dental problem.

Please only contact us in cases of a genuine emergency as we need to prioritise our limited resources to help those who need us.

Our team has worked with you and your family for many years and we look forward to seeing you again as soon as we can. We would like to send you our best wishes and hope that you stay safe and well during this extremely difficult time.

Sincerely,

Dr Naveen Julka, Dr Shane Patel, Dr Jatan Patel and Dr Rajan Sethi

Directors

Quality Dental Group

Please review the guidance
We would be grateful if you would review the most up to date government guidance. Details on guidance can be found below:
https://www.nhs.uk/conditions/coronavirus-covid-19/


Previous Information: Advice that is no longer in force

What our practices are doing:

With COVID-19 developing in so many countries around the world, our commitment is to adhere to the strictest of W.H.O advice, and the protocols advised by local (NHS England, CQC and HM Gov) and international authorities such as the W.H.O.

The well-being of our patients, staff and associates is our absolute priority, and you can be assured that the health and safety has our complete attention.

All our team are fully aware of the correct procedures and protocols to undertake and we will be following developments on a daily basis with the utmost scrutiny.


Advice for Patients, and what patients can do to help us:

Is is extremely important that all patients follow the guidance in place shown below.

If you are unsure if you should attend an appointment, please call our reception team who will provide the best solution. This may result in delaying appointments or treatment for a short period inline with the advised isolation period.


Please Read Carefully:
The UK is now in delay phase with efforts to try and slow down the upslide of the coronavirus spreading.
All our practices will be operating under strict protocols during this time and our reception team will ask all patients at the time of booking and on arrival.

Patients will be asked if they are Experiencing a high temperature or a new and continuous cough – even if it’s mild.
If Yes, patients will not be offered an appointment OR will be immediately told to return home and to Self-Isolate.

If the above is NO, you will also be asked if anyone in your household has a high temperature or a new and continuous cough / currently in self isolation.
If Yes, patients will not be offered an appointment OR will be immediately told to return home and to Selt-Isolate.

Stay at Home Guidance Issued by the Government can be found here

Patients who are unsure and wish to check with our reception team should call us and discuss their circumstances prior to arriving for an appointment.

Please find below additional guidance.

Click Here for PDF Version of this advice sheet

If any of the above apply, you should see further advice from the NHS website, please click the link below:

https://www.nhs.uk/conditions/coronavirus-covid-19/

If you are showing symptoms and full within the criteria of the NHS advice, you should contact the NHS 111  service. They also now have a new online service, which can be accessed via the link below.

https://111.nhs.uk/covid-19

 

 


Previous Information: Advice that is no longer in force

Click Here for PDF Version of this advice sheet