“I attended the surgery and was seen on time. My dentist, Dhrumil Patel, welcomed me and immediately puts you at...” ease. After my check up, I asked a number of questions, which he answered and explained in such a way, that you can't fail to understand. He also shows images, so its a visual thing as well. He takes his time, which makes you feel its not a production line. All in all, a very pleasant dental experience.”
“Incredible experience start to finish! Dr Jatan was amazing, not pushy at all and was extremely knowledgeable and kind. Invisalign...” treatment went perfectly, whitening too. Can't recommend enough.”
“Excellent! I would never have dreamed of giving a dentist such a comment! But it is true! Highly recommended.”
“Had my hygienist appointment with Mayurahea and was super informative throughout, he was also very gentle during the treatment. I...” attended with my little one who is 20months and Lidia was super with my little one and gave her cuddles whilst I was having my treatment.”
“Good serviceStaff and dentist, polite and courteous, and professional at all times.Would recommend”
“My first appointment at this practice. I am very anxious attending for dental work but I was quickly put at...” ease. As I was having an extraction done I knew it was likely to be a bit uncomfortable but it was no where near as bad as I anticipated.The dentist explained what he was doing all the time and was very calm and reassuring. The tooth was extracted a lot easier than I was expecting. I have decided to stay with this practice and have some restorative work done in due course. Thank you.”
“Crossways Dental at Coulsdon is a friendly and efficient surgery, and the treatment is always up to expectations - professional,...” careful and complete.Overall the experience inspires confidence.”
“I m having implant work done, happy with how the treatment is progressing very friendly and efficient practice.This is the...” second time I have had implant work carried out at this practice, I was pleased with the first treatment in 2021.I am happy with the work of Dr Shane Patel.”
“I come to see the hygienist regularly and she is always very thoroughly masked up to protect us both which...” is a nice and considerate touch. As far as my teeth are concerned, she always gives them a thorough clean and has helped me with some much appreciated tips with sensitive teeth. I had a pain free experience which is always nice. Thank you 😁”
“Great service.The receptionist greeted with a smile .The service from the hyginest was also professional.I would recommend to friends and...” families. .”
“Timely and thorough examination and clean carried out. The dental practitioner discussed any concerns that I had and no further...” action was required. Next check-up in 6 months time. Overall my expectations were more than satisfied.”
“Booked my appointment online and I was made to feel comfortable at my appointment as I have a fear of...” dentists. I have a treatment plan set up which is clear and I can understand my treatment and when it will be and there are no surprises.Also you pay as you go so you don’t get one large bill at the end. The staff are friendly.It was a good experience as I really don’t like going to the dentist.”
“Made an emergency appointment at the start of the year for a toothache and received great service from Dr Vanesha....” She was really friendly and gentle and was able to treat me. I love the online booking system because without it I may have not been able to get in as soon as I did. My elderly father also goes to the practice and Dr Dhrumil is absolutely brilliant with him. A really great, friendly, and professional practice that I would most definitely recommend.”
“Efficient and friendly receptionist. Dentist, Jamie, was professional and personable. Explained everything clearly and without unneccesary jargon. He...” inspired confidence.”
“Seen on time by Dhru, who is very polite, professional and informative. He puts you at ease with his lovely...” manner. His assistant was lovely too. As good an experience as going to the dentist can be. Would happily recommend to family and friends!”
“My family have been patients at the surgery for several years and we are really happy with the care they...” provide. All of the staff are friendly, supportive and helpful and they always give excellent follow up advice.”
“Dhru knows me well and pays attention to detail. It’s a calm and pleasant experience with all new equipment.”
“Visited 30.8.23. Saw Vanesha. Thorough examination and feedback. Caring and fun.”
“Vanesha is a very professional, caring and friendly dentist. I have total trust and confidence under her care. ...” Everyone in the practice I met are very friendly. Hygienist is very friendly and professional too. I am happy to recommend others to join the practice.”
“Vanesha is excellent. I'm quite nervous when it comes to dental procedures and she was super nice and made me...” feel at ease.”
Terms and Conditions of Service can be found below. They are in place to ensure that our service is used and treated fairly and to ensure that all our patients receive a feel-good service every time.
Patients are required to give at least 24 hours’ notice to cancel a general dental appointment (In Practice or Virtual).
For specialist or long appointment appointments (endodontics, periodontics, Implants or orthodontics, Smile Design or appointments that exceed 1 hour in length), we require at least 48 hours’ notice to cancel an appointment.
Cancellations should be made by telephone on: 0208 175 9400 or by calling your local practice number which can be found Here.
Late cancellations and missed appointments may represent a cost to the practice when other patients could have been seen in the time set aside for the patient.
We do not make a charge for NHS patients for a late cancellations or missed appointments. However, we reserve the right to ask a patient to find another dental practice if they continue to miss appointments.
If more than two NHS dental appointments are missed or cancelled with less than 24 hours’ notice, within a 3-year period, we do not guarantee being able to complete a patient’s NHS treatment or offer them NHS treatment in the future.
It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their NHS dental care. We understand that cancellations are sometimes unavoidable due to exceptional circumstances or emergencies and we will take account of all valid circumstances when making our decision.
Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the Practice Manager at your local practice, it is important to note that the practices decision to uphold will be final.
There is a fee for private dental appointments that are missed or cancelled with less than 24 hours’ notice (48 hours’ for specialist dental appointments). The fee is based on the length of the appointment.
We do not charge for a late cancellations or missed virtual appointments. However, we reserve the right to refuse future appointments both virtually and in practice where patients repeatedly fail to provide the appropriate notice.
Patients wishing to rebook a virtual appointment following a failed appointment may be asked to pay a small appointment holding deposit to secure the appointment and may also apply when booking appointments in practice.
We do not charge for a late cancellations or missed virtual appointments. However, patients may lose their appointment allocation/appointment allowance where patients repeatedly fail to provide the appropriate notice.
To avoid this we may be asked plan patients to pay a small appointment holding deposit to secure the appointment that will be refunded on completion of the appointment or can be used to towards additional treatment if required.
Email reminders are sent 7 days before and Text Message 2 days before an appointment and patients are requested to inform the practice of any changes to their contact details.
Please note that text and Email reminders are sent as a courtesy and these may not be sent/received for reasons out of our control (IT failure, change in mobile number, email addresses etc). Therefore failure to attend, by not receiving a text message or Email, will not be considered a valid exception of our policy.
We will offer a paper appointment card to all patients.
If you are unable to keep your dental appointment, then please call the Practice giving us as much notice as possible inline with our “Cancellation of an appointment or missed appointment Policy” – so that we can offer your time slot to another patient. If less notice is given without a valid reason, the appointment will be considered to have been broken and may incur a charge.
The practice is committed to providing a high standard of treatment and service to its patients. To achieve this goal it is important that treatment fees are collected efficiently.
All patients are provided with a treatment plan and estimate before the treatment commences which has details of the payment terms and the fees payable for treatment.
To avoid unnecessary costs or inefficiency fees are collected before each treatment plan has been completed, with the fees payable as treatment progresses, with the full balance due before the final appointment.
In the eventuality that fees are outstanding at the end of the treatment plan, the balance is collected at the last visit of the course of treatment.
If there are fees outstanding after the last visit, the practice will write to or telephone the patient to request payment. Reasonable steps will be taken to collect outstanding fees before a third party agent is instructed or legal action is initiated.
If the patient has a complaint about the treatment provided, this is taken very seriously and will be fully taken into account.
Patients can request a detailed procedure for collecting fees is in Patient Accounts and Debt Management by contacting the practice.
Deposit paid for appointment booking confirmation will remain in credit on accounts and will be deducted from the treatment value.
We take a minimum of £20 deposit for our hygiene appointments, or payment in full if booking online.
If you have a history of late cancelations or failure to attend (1 or more appointments) we may ask you to pay the full amount before booking your next appointment which will not be refunded if you fail to attend again, or in the case of a virtual appointment a small deposit of £10 to secure the appointment.
Non-refundable deposit cannot be refunded due to payments being made in advance to suppliers, laboratories and other such parties.
When booking your appointment, we will normally seek a deposit from you, payment of which is your confirmation of your commitment to attend your appointment. Our deposits are normally fully refundable providing sufficient notice of cancellation is given (24/48 hours depending on appointment type).
Quality Dental Group and its branches will refund the money to patients who wish to discontinue treatment or require a refund. Refunds will be processed either by in the same method as payment when confirmed or via BACs by the second week of each month. It can take up to 10 working days to receive the refund.
Where possible, we will attempt to contact all patients due their routine checkup appointment or Hygiene appointment when they are due within 1 month.
No further reminders will be attempted after a patients fails to rebook after 3 months past due.
For NHS Patients if you fail to maintain regular appointments based on your recall frequency advised by your dentist then you may be at risk of loosing your NHS registration with the practice.
NHS Patients who do not visit the practice for a routine checkup (Excluding Emergency Appointments) within 2 years of their last appointment will be removed from the NHS register, you may be required to be placed on the waiting list if you wish to be seen at the practice on the NHS.
The practice is committed to fulfilling a duty of care to protect staff and other patients and adheres to the NHS zero tolerance policy.
In cases of:
The practice reserves the right to immediately request the patient vacate the practice if on site or if via phone will be warned that the call will be terminated.
A breach of the Quality Dental Zero Tolerance policy will result in the patient no longer being able to use our services.
If you require more information then please use the form to contact the practice.
Hayley Roberts Lead Treatment Coordinator GDC No. 148999
Lucy Jayne Cartwright Treatment Coordinator GDC No. 142928